AC
Adila C

1 reviews | Active since Apr 2018

08 May 2018, 10:24

Samsung does not stand by their faulty products

I complained about the samsang that is faulty and too date Samsung has not bothered to give me a replacement phone. Why buy a samsang when the phone is consistantly spending time under repairs. The phone is almost out of warranty and samsung has not provided any assurance for their own product. I feel exploited as I am a retired pensioner and Samsung is only interest in their bottom line. Dont buy a samsung phone.

0
Replies (1)
Samsung South Africa
Samsung South Africa's reply09 May 2018, 11:37
Official

Good day,

We have noted your concerns and your query has been escalated to our Voice of customer team under reference number:***

A senior customer service executive will contact you with further advise on this matter.

Regards,
SamsungSA:^LP