Samsung does not know what customer service is

I have been sent back and forth by Samsung since the 9th of April 2020 on a pair of promotional Samsung Ear Buds I should have received, as I signed up for a Samsung S20+ Ultra before the promotion ended (signing a contract with Telkom).

Unfortunately at the time Telkom did not have stock of the phone however the contract was signed and approved before the promotion ended. I only received the phone 2 weeks later (due to stock) however was told by the Samung representative in store that I would still receive the Ear Buds.

After numerous phone calls and emails with proof being sent, going to Telkom during Lockdown 3 to ask if they could reprint the Proof of Payment with the date I signed up for the contract and not the date I received the phone (which understandably they said they couldn't as it is linked to their stock system). On the 26th of June 2020 Samsung eventually agreed I did indeed qualify for the ear buds and even sent me a mail confirming where the ear buds would be delivered to.

I find myself again having to go through all of the above.

I am bitterly disappointed at the experience I have had thus far and after being a Samsung ambassador for a number of years across products I will definitely rethink purchasing or upgrading to Samsung again.