1 reviews | Active since Jan 2013
Samsung does not keep spares
I purchased a Samsung DMS600 T dishwasher from Dionwire Tygervalley late 2012.The motherboard had to be replaced after 1.5 years by Liptronics. Then just after the two year warranty expired I experienced more draining problems. After many emails and time wasted Liptronics (Samsung service provider) \fixed"the machine and delivered it. It worked for a while and then broke down. I contacted Liptronics and they informed me that the Wiring Harness will have to be replace but there are no spares kept in SA!<br> <br> They suggested I request a second hand value refund towards a new Samsung machine! That was an unacceptable to me. After trying many times to get in touch with Samsung through a Call Centre who refuse to connect you to someone"
We have noted your concerns.
Our Customer Services Executive will be in contact with you to discuss your concerns in detail.
We have escalated the matter and feedback will be provided to you soon.
Kind regards
Samsung SA
We have noted your concerns.
Our Customer Services Executive will be in contact with you to discuss your concerns in detail.
We have escalated the matter and feedback will be provided to you soon.
Kind regards
Samsung SA
