Samsung does not honour warranty

I booked in my Samsung camera for a warranty repair at Camera Tek in CPT on the 4/09/2015. They informed me that they would need to order spares & it will take +- 2 weeks to get my camera back. Although not ideal I could live with 2 weeks. Now its 2 and half months later, after chasing the repair agent, the Samsung Call Centre, the exchange department and their service manager I am no closer to getting my camera back or a replacement which they promised.I have been patient and courteous throughout this episode, but it seems being nice gets you nowhere. How is it a company like Samsung does not keeps spares for a product they sell, is that not against the consumer protection act. What about the provision to get a replacement if they cannot fix in 30 days. Samsung does not honour any of its obligations and gets away with it, while I have to spend money on calls chasing them, loosing business with no camera to shoot with. The excuse now is they don't have stock of a replacement camera, but the brand stores confirm that they have upgrade stock. Who is Samsung trying to fool? Call me urgently and give me my replacement or upgrade. NO BS! Job # A243341 *** Scarecrow # 9612