PG
Prashanth G
1 reviews | Active since Jun 2022
09 Jun 2022, 09:46
Samsung does not honour 24 Month Warranty
I purchased a Microwave in July 2020. In June 2022 the microwave now does not turn on. After taking it to the Samsung Service Center at the Wedge on Rivonia Road. The rep says that the microwave is out of warranty.
I was charged a R250 assessment fee and then received a quote to repair that was over R1000.
Microwaves from Samsung carry a 2 year warranty. I feel that the Samsung Service centre is running a ****.
Please can someone from Samsung contact me to resolve this
Helpful (0)
Replies (1)0
Replies (1)
Samsung South Africa's replyOfficial
09 Jun 2022, 09:47Good day Prashanth,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
:^NM
Samsung South Africa's reply09 Jun 2022, 09:47
Official
Good day Prashanth,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
:^NM