PJ
Pieter J

1 reviews | Active since Nov 2013

19 Jun 2015, 09:57

SAMSUNG DOES NOT HONOR WARRANTIES

I received a Samsung Note 4 Edge (which was purchased in January). To make it clear, the first owner bought it in January, we then bought the phone from her in January (same month she bought it in) (paid quite a lot for the phone). I expected, like with vehicles and EXPENSIVE equipment, the warranty will be carried over to the second owner at least, since the phone (to date) is only 6 months old. BUT NO!!!!! Samsung told me because I bought it over from someone else, I have no more warranty. So.....SAMSUNG.....I have been a loyal fan for 5 years now....NEVER AGAIN!!!!!! Your website clearly states you cover the phone for 1 x screen damage and 1 x water damage. Now, I expected the screen damage I got to at least be covered. YOU ARE A LYING THIEVING COMPANY!!!!

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Replies (1)
Samsung South Africa
Samsung South Africa's reply19 Jun 2015, 11:41
Official
Hello Keatano,

We have noted your concerns.

Our Customer Services Executive will be in contact with you to discuss your concerns in detail.

We have escalated the matter and feedback will be provided to you soon.

Kind regards
Samsung SA