DF
Dejan F
1 reviews | Active since Apr 2012
08 Jan 2021, 16:29
Samsung does not honor their promised service levels. Do not buy Samsung appliances.
Despite a promise of a technician attending to my broken Samsung dishwasher Within 3 working days i have not even received a phone call from them to book the visit. Upon my complaint with the call centre for the past two days, i have received a new job number and a mail stating that they cannot give me the time and the date when they will be able to attend to my machine. Tried to find a repairer not contracted to Samsung and they informed me that they refuse to deal with Samsung due to the poor support that they get from them.
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Replies (3)
Samsung South Africa's replyOfficial
08 Jan 2021, 17:06Good Day Dejan,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards
Samsung ZA
NM
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards
Samsung ZA
NM
Samsung South Africa's reply08 Jan 2021, 17:06
Official
Good Day Dejan,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards
Samsung ZA
NM
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards
Samsung ZA
NM
DF
Dejan F's updateReviewer Update
11 Jan 2021, 15:05I still have not received the date and time, since the 5th of January. I received an invoice for R3290.00 that I have to pay before they will allocate a technician. Is Samsungs's policy that clients have to pay the half of the cost of the machine before we can get date and time for someone to come out and assess the fault?
DF
Dejan F's update11 Jan 2021, 15:05
Reviewer Update
I still have not received the date and time, since the 5th of January. I received an invoice for R3290.00 that I have to pay before they will allocate a technician. Is Samsungs's policy that clients have to pay the half of the cost of the machine before we can get date and time for someone to come out and assess the fault?
DF
Dejan F's updateReviewer Update
14 Jan 2021, 16:59 I will not buy another Samsung appliance. They do not send technicians out without an upfront payment of the invoice they send you. My invoice amounts to half of the purchase price. they will not even commit to a date and time when to send one. Samsung uses subcontractors and they insist that they cannot instruct them how to run their businesses. So how are they going to refund me if the technician does not pitch? Do not buy Samsung. I will not do it again.
DF
Dejan F's update14 Jan 2021, 16:59
Reviewer Update
I will not buy another Samsung appliance. They do not send technicians out without an upfront payment of the invoice they send you. My invoice amounts to half of the purchase price. they will not even commit to a date and time when to send one. Samsung uses subcontractors and they insist that they cannot instruct them how to run their businesses. So how are they going to refund me if the technician does not pitch? Do not buy Samsung. I will not do it again.