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lian.bekker lian.bekker
1 reviews | Active since May 2017
02 Nov 2020, 07:18
Samsung does not honor it's promises
I upgraded at the end of August to a Note 20, with which I am supposed to receive a UV sterilizer with wireless charging. I sent in the claim in September to which I have received no reply. I phoned a few times, they said they did send the voucher code, but I have received nothing, and the matter will be escalated. Nothing! I emailed a few times same response and said "Samsung will honor its promises". So 2 months later, no response even when I email again. I find this ridiculous as it is taking so long and my husband also upgraded to the note 20 ultra a few days after me and received the wireless quickly. We support all Samsung products, but the customer service is a let down.
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Replies (6)0
Replies (6)
Samsung South Africa's replyOfficial
02 Nov 2020, 08:21Good Morning Lian ,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards
Samsung ZA
NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards
Samsung ZA
NM
Samsung South Africa's reply02 Nov 2020, 08:21
Official
Good Morning Lian ,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards
Samsung ZA
NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards
Samsung ZA
NM
Samsung South Africa's replyOfficial
02 Nov 2020, 16:36Hi Lian, so sorry for all the trouble .Please note that we will no longer be sending voucher codes out, but will be delivering the items.
Therefore, kindly send us a private message with your physical address or email to tellus @ samsung . com and we'll forward your details accordingly to our fullfilment team. ^NM
Therefore, kindly send us a private message with your physical address or email to tellus @ samsung . com and we'll forward your details accordingly to our fullfilment team. ^NM
Samsung South Africa's reply02 Nov 2020, 16:36
Official
Hi Lian, so sorry for all the trouble .Please note that we will no longer be sending voucher codes out, but will be delivering the items.
Therefore, kindly send us a private message with your physical address or email to tellus @ samsung . com and we'll forward your details accordingly to our fullfilment team. ^NM
Therefore, kindly send us a private message with your physical address or email to tellus @ samsung . com and we'll forward your details accordingly to our fullfilment team. ^NM
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lian.bekker lian.bekker's updateReviewer Update
02 Nov 2020, 18:04Thank you for getting back to me. I have sent an email with the details. It remains sad to me that one has to resort to bad reviews to get a service provided.
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lian.bekker lian.bekker's update02 Nov 2020, 18:04
Reviewer Update
Thank you for getting back to me. I have sent an email with the details. It remains sad to me that one has to resort to bad reviews to get a service provided.
Samsung South Africa's replyOfficial
04 Nov 2020, 09:15Good Morning Lian, I have just sent you an email, please check. ^NM
Samsung South Africa's reply04 Nov 2020, 09:15
Official
Good Morning Lian, I have just sent you an email, please check. ^NM
Samsung South Africa's replyOfficial
05 Nov 2020, 15:39I have received your email thank you, please take note, we will no longer be sending voucher codes out, but will be delivering the items to the address provided. ^NM
Samsung South Africa's reply05 Nov 2020, 15:39
Official
I have received your email thank you, please take note, we will no longer be sending voucher codes out, but will be delivering the items to the address provided. ^NM
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lian.bekker lian.bekker's updateReviewer Update
25 Nov 2020, 08:31Good day. Thank you for the prompt response and continuous feedback when I published the review. However, I still haven't received the item, no feedback since then and I followed up with an email on the 19th of November, yet again no reply. This is really getting beyond ridiculous.
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lian.bekker lian.bekker's update25 Nov 2020, 08:31
Reviewer Update
Good day. Thank you for the prompt response and continuous feedback when I published the review. However, I still haven't received the item, no feedback since then and I followed up with an email on the 19th of November, yet again no reply. This is really getting beyond ridiculous.