1 reviews | Active since Oct 2014
Samsung does not deliver as promised
I upgraded my contract with my service provider in May 2010 with the Samsung galaxy A52. I am still waiting on delivery of my phone and have been told this model has been discontinued, but that anyone who had ordered the A52 before the month of June would still get it. The delay is not my service providers fault as they have been constantly updating me on when they will be getting in stock which keeps on changing when they inquire with Samsung. I love Samsung products and don't want to use anything else. Please can you attend to this issue as it is not fair to your service providers and their customers. If I don't hear anything soon I will be deeply disheartened and NEVER USE ANY SAMSUNG PRODUCTS AGAIN BECAUSE OF THE BAD CUSTOMER SERVICE
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
NM