Samsung does not care when their system issue ne***ively impact its customers expirience

I complained about booking in my phone at Samsung clear water a few weeks back, in no time I was contacted by the Samsung customer service escalations team and to be fair the consultant Tiffany was fantastic and really tried to help.

However even with her effort Samsung take no accountability for the mistakes on their system and even mislead their own employees to make it seem like they care.

Even after Tiffany has got involved and had the system reset to allow for my phone to be booked in for repair through a Samsung care policy I pay for.. 3 months after handing my phone in for repair I still do not have it back.

The technician at Samsung clear water is rude and acts like he is doing me a favour for repairing my phone. This worst part is the technician told me he repaired the phone in November but because of Samsung system error he decided to remove the repaired parts and now they don't have stock of the parts needed to fix my phone and the parts will only arrive the 23rd of February.

This is a complete service failure by Samsung as they only sort to resolve the issue on their side but have no regard for the needs and inconvenience they cause to their clients.

Based off this interaction with Samsung I would not recommend any Samsung products and will move my business away from Samsung on renewal. I know Samsung does not really care about my business but maybe my story can help someone avoid choosing Samsung.

Consumers tie our whole lives and businesses into these devices and when you don't have it for three months and have to use older devices because they won't give you a loan device. it hampers your progress and stops you from moving forward.