samsung does not care!!! BAD BAD BAD!

EVEN YOUR SENIOUR CUSTOMER CARE ARE NOT SERVIVE ORIENTATED!! WHERE IS MY PHONE? WHY IS IT NOT REPAIRED IN OVER A MONTH? WHY AM I BEING PUT ON HOLD EVERYTIME I CALL IN FOR ANSWERS? I NEED MY PHONE REPAIRED NOW, IM TIRED OF DEALING WITH YOUR *********** STAFF FROM GROUND ALL THE WAY TO THE SO CALLED VOICE OF CUSTOMER WHILE YOU DONT EVEN HEAR OUR VOICES! WHY ON EARTH WOULD YOU WANT ME TO SIGN DOCUMENTS AND EXPECT ME TO IGNORE THE VERY CONDITIONS ON IT JUST TO ACCOMMODATE YOUR INCOMPETENCE AND HORRIBLE SERVICES? I WANT MY PHONE AND I WANT IT REPAIRED! ITS THE THIRD TIME IM VOICING MYSELF ON THIS PLARTFORM WITHOUT ANY SOLID SOLUTION