Samsung does definately NOT care

Dear Samsung being subscribed to a platform such as Hello Peter can be to your advantage if managed properly. It is of no help to respond with a senior person will be in contact soon just to give the impression that you actually care and respond when this is not the case.

On 28 March I logged a complain on Hello Peter and on your own Website. You responded on Hello Peter on 29 March that I will be contacted soon with a Ref Nr.

What is your soon because today 6 April I am still waiting. Maybe this is not "soon enough" or the "Senior" person that would have phoned me is not senior enough. Your online query system is if no use either.