Samsung do you really give a d*mn about your customers. Somehow I doubt it.

I purchased a Samsung S20 Ultra just before the lock-down. As Samsung are aware that was their most expensive mobile. At the time I took all the added extras that were available, including the R499.00 insurance. When I went into my membership site about 2 weeks ago, I noticed that the insurance was not indicated. I telephoned Samsung and asked them why. They stated that they could not see the policy and perhaps I should talk to the sales person who I bought the S20 Ultra from. I went to speak to her, and it became obvious that there was simply a total mix up in that I was under the distinct impression that she had taken it out for me, and she thought I had done it. I understand mistakes do happen. However for Samsung to say, so sad too bad, now go away and stop annoying us, is simply despicable. And no, I haven't broken my screen, it simply leaves a very bad taste in ones mouth.