Samsung do you have any technical staff in your mobile division or is it a delusion? If so what are the chances that one of them could actually help?

I have the S20 Ultra which I am fairly happy with, however Samsung released an update about a week ago, and ever since Samsung Health has simply not been able to sync it's daily exercise records with the history window, which in effect means that I have no record whatsoever of the exercises I have done each day, which of course means that Discovery have no records to upload. That seems a really simple problem to sort out, doesn't it. Not if you are Samsung.

Since yesterday I have been trying to telephone Samsung technical to help me with this matter. I must have telephoned at least a dozen times and if/when the phone is actually answered I speak to customer care, who really do try to help, and put me through to Technical, who simply never answer the phone. Actually they did answer once, however the line "dropped" within 3 minutes. Customer Care have assured me that they have escalated the matter, however I have yet to receive a call back. The only time I spoke to a technician was when I telephoned at exactly 09:00, and remarkably a techy answered the phone, obviously in error. He did proceed to try to help me and we actually connected through Smart tutor for about 6-7 minutes before the link dropped and he never bothered to telephone me back. That of course led to other problems as he had changed a few commands which , because the line dropped he had not rectified, did cause further problems. Honestly Samsung if you are unable to help with a basic problem like this, I can only begin to imagine what would happen if someone actually had a serious problem.