mB
maria B
1 reviews | Active since Oct 2015
17 Aug 2021, 09:12
Samsung DO BETTER!!! not bigger
Purchased the new Samsung galaxy s21+ in February 2021 with the promotion of receiving free ear phones and smart tag witch was supposed to be deliver 7-14 working days we are 6 MONTHS down the line and still nothing on the 28 of July was promised 7-14 days its being dispatched already and still nothing i have email verify,tellus,Yuen,Thandiwe,Tshepo,Peter.j and cpgs and still dont receive to response and these people are so called MANAGERS or TEAMLEADERS i have called and spoken to most of these people already as well and every time its empty promises. I am really really getting fed up now trying to get help Samsung has the worst customer service in our country!!!!!!!!!!!!!!!
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Replies (2)
Samsung South Africa's replyOfficial
17 Aug 2021, 09:14Good morning Maria ,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
NM
Samsung South Africa's reply17 Aug 2021, 09:14
Official
Good morning Maria ,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
NM
mB
maria B's updateReviewer Update
18 Aug 2021, 10:56The person who contacted me VON can still not resolve this issue i am told to wait another 7-14 working days and that is UNACCEPTABLE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
mB
maria B's update18 Aug 2021, 10:56
Reviewer Update
The person who contacted me VON can still not resolve this issue i am told to wait another 7-14 working days and that is UNACCEPTABLE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!