1 reviews | Active since Jul 2023
Samsung dissatisfied customer
Not satisified. As i bought a new device in January and sended it to samsung service centre in umhlanga as per the samsung consultant all repairs are under warranty and now they are charging me for repairs. They collected the device with no charge and now i have to pay for the repairs and courier to get my device back. as per my knowledge and what i was informed that the device is under 12 month warranty and i dont need to pay for anything. Please can anyone assist in this matter to get my device back without it costing me a fortune and the consultants needs to disclose all information. As i was given none accept for that the device is under warranty and will be repaired . I am a big samsung supporter but this is not acceptable service. I am very unhappy with this service.
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^:NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^:NM