DF
Dalene F
1 reviews | Active since Jul 2023
02 Feb 2024, 11:24
Samsung dissaster
Fridge disaster I bought a samsung fridge 2 weeks ago. Now its not cooling or freezing for 3 days. We contcted samsung. Ref nr *** and spoke to Kabelo. WOW they can only help us in 5 days. Bull dust sumsung. Why not replacing the fridge TODAY. Now its a CPA. What customer service is this. I must loose a fridge full of products. They can only send a tech out next week?
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Replies (4)
Samsung South Africa's replyOfficial
02 Feb 2024, 11:25Good day Dalene, Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused. We have noted your concerns and we are currently investigating the matter further. Your complaint has been assigned to our escalations department and we will be in contact with you. Kind Regards, SamsungZA:^KK
Samsung South Africa's reply02 Feb 2024, 11:25
Official
Good day Dalene, Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused. We have noted your concerns and we are currently investigating the matter further. Your complaint has been assigned to our escalations department and we will be in contact with you. Kind Regards, SamsungZA:^KK
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Dalene F's updateReviewer Update
02 Feb 2024, 11:31Thank you for responding. Hope to get this solved today please
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Dalene F's update02 Feb 2024, 11:31
Reviewer Update
Thank you for responding. Hope to get this solved today please
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Dalene F's updateReviewer Update
02 Feb 2024, 13:26No comeback from samsung yet. Will I get feedback today please
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Dalene F's update02 Feb 2024, 13:26
Reviewer Update
No comeback from samsung yet. Will I get feedback today please
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Dalene F's updateReviewer Update
02 Feb 2024, 13:41Investigate? When? In 5 days? I need a new fridge now. I invested R20 000 plus in a samsung product and its not working in 2 weeks. After looking for the best product and been advised it samsung your after customer care suck
DF
Dalene F's update02 Feb 2024, 13:41
Reviewer Update
Investigate? When? In 5 days? I need a new fridge now. I invested R20 000 plus in a samsung product and its not working in 2 weeks. After looking for the best product and been advised it samsung your after customer care suck