Samsung Dissapoints me once again!

I am a gutted recipient of atrocious service and today it's been rubbed in my face that I am stuck with the below average device Samsung has provided me with. I have had problems with my Galaxy Tablet for the last 3 years, so bad that it's resulted in it being placed in my bottom drawer to process nothing but dust. I placed a complaint on this website to express my utter disappointment in a brand I've placed my trust and money in. A Samsung employee contacted me to present me with the \perfect solution"for my problem"