SAMSUNG DISSAPOINTS!!!!!!!!!!!!

<p>I am very unhappy about the service I’ve received from Samsung Smart Care Center.(Hendrik potgieter road)</p> <p>On the 13th of February I gave in my Samsung S7 EDGE as it was freezing the whole time.</p> <p>On the 16th of February my phone was undergoing assessment and I received a quotation stating the it was my receiver that is broken, I paid the R228, the quotation stated that the repair would take 2 days.</p> <p>I understand that the 2 days is only for when the parts is available. On the 22nd of February the parts was ordered.</p> <p>Saturday the 4th of March I called the call centre and spoked to Jeffrey, Jeffrey talked to the technician and he assured me that I would get my phone on Monday the 6th of March. jeffrey also said that he talked to me earlier that day regarding my phone and to let me know that I can pick up my phone on Monday, which was not true at all.</p> <p>On Monday the 6th of March I called the call canter again and spoke to Klara, Klara in the first place had a bad attitude with me, in the second place, she spoke again to the technician and the technician said to her that I would receive my phone on Thursday the 9th of March.</p> <p>On the 8th of March I spoke again to Jeffrey and still he cant give me any awnsers and only excuses, later that day he called me and said my phone was done and when he took it to quality control they realised that when my phone is switched off it keeps going on, which means that it is not fixed. He then promised me that he would call me on the 9th again with some feedback and he never did</p> <p>Today is the 10th of March and I still haven’t received my phone, I called the centre again today and spoke to Jeffrey which he said he didnt call me because He dont want to dissapoint me. Him not calling me as he promised is dissapointing enough!! So it's almos been a mounth since I gave in my phone, I have no answers no idea of what is going on and when and IF it will be fixed.</p> <p> </p> <p>The phone was only 3 Months old when it broke (got it on the 1st of November 2016).</p> <p>I would never by choice choose Samsung again!</p> <p>Poor service!!!</p> <p>I am demanding answers</p> <p>The technician isn’t coming back to me at all and can’t give me any answers.</p> <p>I am extremely disappointed with Samsung.</p> <p>When I am waiting for someone to take my call when I call the centre over and over again there is a guy saying “we are giving you and your product the serves and attention it deserves”-I have received nothing but bad service</p>