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ferouz D
1 reviews | Active since Dec 2014
28 Jun 2022, 10:46
SAMSUNG DISSAPOINTMENT
I AM SO DISSAPOINTED IN SAMSUNG. I HAVE BEEN A SAMSUNG USER FOR YEARS. I UPGRADED MY CELL WITH MTN TO A SAMSUNG CELL. I DID THE UPGRADE ONLINE. TO MY DISMAY WHEN I RECEIVED THE CELL PHONE YESTERDAY, THE WAS ONLY THE NEW CELL PHONE WITH NO CHARGER CABLE OR EARPHONES. HAS THE SAMSUNG STANDARDS DROPPED.
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Replies (3)
Samsung South Africa's replyOfficial
28 Jun 2022, 10:48Good day Ferouz,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
:^NM
Samsung South Africa's reply28 Jun 2022, 10:48
Official
Good day Ferouz,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
:^NM
Samsung South Africa's replyOfficial
28 Jun 2022, 11:14Thank you for posting your comment
We have sent you an email to the email address you provided on this post.
This matter shall be closed now.
We appreciate your bringing your concerns to our attention and thank you for your support.
Kind Regards,
SamsungZA
:^NM
Samsung South Africa's reply28 Jun 2022, 11:14
Official
Thank you for posting your comment
We have sent you an email to the email address you provided on this post.
This matter shall be closed now.
We appreciate your bringing your concerns to our attention and thank you for your support.
Kind Regards,
SamsungZA
:^NM
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ferouz D's updateReviewer Update
28 Jun 2022, 12:06Galaxy devices does not have earphones, or a charger plug in the box because Samsung wants to minimize the impact our products have on the environment.
THE ABOVE IS DONE AT THE EXPENSE OF THEIR CLIENTS.
More and more Galaxy users are making sustainable choices in their daily lives to promote better recycling habits. To support our Galaxy community in this journey, we are transitioning to the removal of earphones and charger plugs starting with the Galaxy S21 series.
More and more Galaxy users are making sustainable choices in their daily lives to promote better recycling habits. To support our Galaxy community in this journey, we are transitioning to the removal of earphones and charger plugs starting with the Galaxy S21 series.
Samsung believes the removal of earphones and charger plugs from our in-box device packaging can help address the growing e-waste problem and unnecessary duplication of these items.
Existing Galaxy users are encouraged to continue using their current earphones and charging plug, while new users will need to purchase this separately. ITS SO EASY FOR A MULTI BILLION COMPANY TO SAY.
Samsung chargers are now available at new lower prices. WILL NEVER EVER PURCHASE A PRODUCT FROM SAMSUNG AFTER BEING A LOYAL CLIENT FOR YEARS, YOU HAVE JUST LOST A CUSTOMER
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ferouz D's update28 Jun 2022, 12:06
Reviewer Update
Galaxy devices does not have earphones, or a charger plug in the box because Samsung wants to minimize the impact our products have on the environment.
THE ABOVE IS DONE AT THE EXPENSE OF THEIR CLIENTS.
More and more Galaxy users are making sustainable choices in their daily lives to promote better recycling habits. To support our Galaxy community in this journey, we are transitioning to the removal of earphones and charger plugs starting with the Galaxy S21 series.
More and more Galaxy users are making sustainable choices in their daily lives to promote better recycling habits. To support our Galaxy community in this journey, we are transitioning to the removal of earphones and charger plugs starting with the Galaxy S21 series.
Samsung believes the removal of earphones and charger plugs from our in-box device packaging can help address the growing e-waste problem and unnecessary duplication of these items.
Existing Galaxy users are encouraged to continue using their current earphones and charging plug, while new users will need to purchase this separately. ITS SO EASY FOR A MULTI BILLION COMPANY TO SAY.
Samsung chargers are now available at new lower prices. WILL NEVER EVER PURCHASE A PRODUCT FROM SAMSUNG AFTER BEING A LOYAL CLIENT FOR YEARS, YOU HAVE JUST LOST A CUSTOMER