CG
Christo G

1 reviews | Active since Mar 2017

03 Mar 2017, 18:01

Samsung Dissapointment

<p>Went for an upgrade and was told that the Samsung J5 was an excellent phone as I had the A5 and this was the new range. Big issue I had with this J5 was with the pre-loaded 50 applications that uses up all the internal memory! I bought an SD card and managed to put a few applications unto the SD card. But this desnt solve the problem where I cant update any usefull applications ause my phone doesnt have any memory and get the message that some things may not work becaus the phone is full and no memory available!!! Contacted Samsung and after a month of following up to what is happening I got an email today to say there is nothing they can do as this is how the phone is designed... well what a **** DESIGN!!! Always been a Samsng fan but afte this experience I will go back to Nokia. So please be careful... do not get the Samsung J5 (8Gig) phone... it is so frustrating and doesnt work properly and Samsng cant help you if you got this phone!!!</p>

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Replies (1)
Samsung South Africa
Samsung South Africa's reply04 Mar 2017, 10:28
Official

Good day Christo,

We have noted your concern, thank you for bringing this matter to our attention.
We have referred this matter to our Voice of customers division who will be in contact with you in this regard.
Our sincere apologies for any inconvenience you may have experienced in this regard.

Kind regards,

Samsung SA