FM
Fraser M

1 reviews | Active since Jun 2015

31 Jan 2017, 16:34

Samsung dismall Care

<p>I have had my Samsung phone for a short while. It stopped charging. Took it into Samsung smart care centre in Johannesburg on the 3rd Jan. Still dont have my phone. Aparantly Samsung is waiting for a spare part...cant believe. Its a new phone, they should have many part available. I have called and mailed numorous time and all i have to hear is that they are waiting for part...pathetic</p>

0
Replies (2)
Samsung South Africa
Samsung South Africa's reply01 Feb 2017, 08:32
Official

Hi Fraser,


This is to acknowledge receipt of your complaint.
Kindly note the query is currently escalated to our Voice of customer team under reference number: ***

A senior customer service executive will contact you with further discussions on this matter.


Regards,
Samsung Team.

Samsung South Africa
Samsung South Africa's reply01 Feb 2017, 08:39
Official

This is to acknowledge receipt of your complaint.


Kindly note the query is currently escalated to our Voice of customer team under reference number ***


A senior customer service executive will contact you with further discussions on this matter.

Regards,

Samsung SA