JG
JACOBUS G

1 reviews | Active since Aug 2012

19 May 2015, 14:11

SAMSUNG DISHWASHER FAULTY

I locked a service call wit Samsung Nr *** and they gave me a repair<br> nr \***"that was forward to Pretoria Appliance & amp Tv<br> They did collect my Samsung Dish Washer 2015/04/29 and returned it on<br> 2015/05/06. On there invoice there were no explanation of the fault. After I<br> phoned them on 2015/06/07 they told me that the problem was a small little<br> hole that was caused by rust and they have fixed it with Silicone.<br> I'm absolutely not satisfied with that answer nor the why it was repaired.<br> If a stainless steel part rust in les that 2 years that is a factory fault.<br> The manager of Pta Appiences send me a report and even she mailed Samsung regarding the exchange of the unit"

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Replies (1)
Samsung South Africa
Samsung South Africa's reply20 May 2015, 07:32
Official
Hello KOBIE1,

We have noted your concerns.

Our Customer Services Executive will be in contact with you to discuss your concerns in detail.

We have escalated the matter and feedback will be provided to you soon.

Kind regards
Samsung SA