WS
Werner S
1 reviews | Active since Dec 2021
18 Dec 2021, 15:37
Samsung dishwasher DW60M5070FS LC Alarm
I bought an Samsung dishwasher DW60M5070FS from Friedman and Cohen on 15 October 2021 . For about 4 weeks machine washed dishes fine...clean and dry after cycle ...even greasy pots ... and I thought ...yes a good choice over some of other brands I see a lot of complaints about. Till the dreaded Samsung LC error come up ....leaking machine and it stops wash process. Around 2nd week November 2021 I phoned in to Samsung customer care and within a week they worked on machine on a Friday. SATURDAY ALARM WAS UP AGAIN. THEY WORKED ON IT AGAIN MONDAY it seemed fine on Tuesday so ref was closed. By weekend I had a leak again . I then informed Samsung machine still not working and I will lock complaint in dec when on leave . So I did on 15th dec . By 17 dec I still had no feedback from Samsung. So I phoned them back and informed them its unacceptable. I will put in review complaint . And will try to get hold of Samsung in Fujii Chiyoda , Tokyo. As I feel they need to pick up strip repair test return unit ...or REPLACE. Its currently a R8000 piece of junk "**** " I told call center agent. 2 days on and I had no call or official email from Samsung technical
Helpful (0)
Replies (6)0
Replies (6)WS
Werner S's updateReviewer Update
19 Dec 2021, 20:07Paul .thanks for reply. But this model according to tech has a float and microswitch bit higher up .....so it do not pick up the old lc fault of prev models due to condensate ....
I tried the 15 min one did not work. With permission call center agent at Samsung i tipped machine backward at about 15-20 degrees and lots water came out ......then only the lc alarm reset but comes back on next wash cycle so definitely a leak
I tried the 15 min one did not work. With permission call center agent at Samsung i tipped machine backward at about 15-20 degrees and lots water came out ......then only the lc alarm reset but comes back on next wash cycle so definitely a leak
WS
Werner S's update19 Dec 2021, 20:07
Reviewer Update
Paul .thanks for reply. But this model according to tech has a float and microswitch bit higher up .....so it do not pick up the old lc fault of prev models due to condensate ....
I tried the 15 min one did not work. With permission call center agent at Samsung i tipped machine backward at about 15-20 degrees and lots water came out ......then only the lc alarm reset but comes back on next wash cycle so definitely a leak
I tried the 15 min one did not work. With permission call center agent at Samsung i tipped machine backward at about 15-20 degrees and lots water came out ......then only the lc alarm reset but comes back on next wash cycle so definitely a leak
Samsung South Africa's replyOfficial
20 Dec 2021, 09:06Good morning Werner ,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^NM
Samsung South Africa's reply20 Dec 2021, 09:06
Official
Good morning Werner ,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^NM
WS
Werner S's updateReviewer Update
22 Dec 2021, 16:03Update un situation
Samsung sa playing games with their clients .
Hope they realize their engineers in Japan can engineer the best and manufacture the best ...but all appliances can fail due to 3rd party supp**** part. If your after sales service sucks your client will think twice paying more for better engineered product and will rather buy cheaper product with descent after sales service. LG defy whirlpool . Long term effect is less sales less profit and need to scale down operations in countries where your after sales service such. Loss of jobs. My ref of 17 dec that went through all steps and on 21st Dec i got sms stating pickup repair is for 22nd was now suddenly canceled midday 22nd and new ref created to go through steps and date proposed24th thats old Christmas day ...who will accept repairs on this important date . Stop playing games Samsung and come pick up your paperweight today 22nd as originally agreed upon
Samsung sa playing games with their clients .
Hope they realize their engineers in Japan can engineer the best and manufacture the best ...but all appliances can fail due to 3rd party supp**** part. If your after sales service sucks your client will think twice paying more for better engineered product and will rather buy cheaper product with descent after sales service. LG defy whirlpool . Long term effect is less sales less profit and need to scale down operations in countries where your after sales service such. Loss of jobs. My ref of 17 dec that went through all steps and on 21st Dec i got sms stating pickup repair is for 22nd was now suddenly canceled midday 22nd and new ref created to go through steps and date proposed24th thats old Christmas day ...who will accept repairs on this important date . Stop playing games Samsung and come pick up your paperweight today 22nd as originally agreed upon
WS
Werner S's update22 Dec 2021, 16:03
Reviewer Update
Update un situation
Samsung sa playing games with their clients .
Hope they realize their engineers in Japan can engineer the best and manufacture the best ...but all appliances can fail due to 3rd party supp**** part. If your after sales service sucks your client will think twice paying more for better engineered product and will rather buy cheaper product with descent after sales service. LG defy whirlpool . Long term effect is less sales less profit and need to scale down operations in countries where your after sales service such. Loss of jobs. My ref of 17 dec that went through all steps and on 21st Dec i got sms stating pickup repair is for 22nd was now suddenly canceled midday 22nd and new ref created to go through steps and date proposed24th thats old Christmas day ...who will accept repairs on this important date . Stop playing games Samsung and come pick up your paperweight today 22nd as originally agreed upon
Samsung sa playing games with their clients .
Hope they realize their engineers in Japan can engineer the best and manufacture the best ...but all appliances can fail due to 3rd party supp**** part. If your after sales service sucks your client will think twice paying more for better engineered product and will rather buy cheaper product with descent after sales service. LG defy whirlpool . Long term effect is less sales less profit and need to scale down operations in countries where your after sales service such. Loss of jobs. My ref of 17 dec that went through all steps and on 21st Dec i got sms stating pickup repair is for 22nd was now suddenly canceled midday 22nd and new ref created to go through steps and date proposed24th thats old Christmas day ...who will accept repairs on this important date . Stop playing games Samsung and come pick up your paperweight today 22nd as originally agreed upon
WS
Werner S's updateReviewer Update
22 Dec 2021, 16:09So Mr Refilled after hearing my complaint and some namakwalands ...agreed he will follow up. As I could guess his manager Cleopatra Kirk is only available January....or I must talk to a team lead that will bring me nowhere.
So Samsung SA please comment on why u keep playing cat and mouse games with your sa clients .....and please if u have the ***** supply me with contact details of Samsung customer care japan so I can deal directly with manufacturer
So Samsung SA please comment on why u keep playing cat and mouse games with your sa clients .....and please if u have the ***** supply me with contact details of Samsung customer care japan so I can deal directly with manufacturer
WS
Werner S's update22 Dec 2021, 16:09
Reviewer Update
So Mr Refilled after hearing my complaint and some namakwalands ...agreed he will follow up. As I could guess his manager Cleopatra Kirk is only available January....or I must talk to a team lead that will bring me nowhere.
So Samsung SA please comment on why u keep playing cat and mouse games with your sa clients .....and please if u have the ***** supply me with contact details of Samsung customer care japan so I can deal directly with manufacturer
So Samsung SA please comment on why u keep playing cat and mouse games with your sa clients .....and please if u have the ***** supply me with contact details of Samsung customer care japan so I can deal directly with manufacturer
WS
Werner S's updateReviewer Update
22 Dec 2021, 16:35Cleopatra Kirk
Since u not available at call center, maybe you are willing to comment on hello Peter.
Why when I use airtime and my time and log fault 15 dec continue 17 dec ...get a ref as customer
***
Get it through 3 phases till 21st dec a sms from Samsung stating my service date is 22 dec. Sit at home and midday get notice ref canceled and new ref created 22nd ***.I get no sms for new service date and refilled of call center- Samsung sa say its 24th that don't suit me .
Why do Samsung sa play such games with customers?
Even Emmanuel was unhappy with service he got from Samsung sa and you for his cellphone .
You and Samsung sa need to step up your part if Samsung want to stay a high end seller in sa .... quality means jack ass with poor after sales service
Since u not available at call center, maybe you are willing to comment on hello Peter.
Why when I use airtime and my time and log fault 15 dec continue 17 dec ...get a ref as customer
***
Get it through 3 phases till 21st dec a sms from Samsung stating my service date is 22 dec. Sit at home and midday get notice ref canceled and new ref created 22nd ***.I get no sms for new service date and refilled of call center- Samsung sa say its 24th that don't suit me .
Why do Samsung sa play such games with customers?
Even Emmanuel was unhappy with service he got from Samsung sa and you for his cellphone .
You and Samsung sa need to step up your part if Samsung want to stay a high end seller in sa .... quality means jack ass with poor after sales service
WS
Werner S's update22 Dec 2021, 16:35
Reviewer Update
Cleopatra Kirk
Since u not available at call center, maybe you are willing to comment on hello Peter.
Why when I use airtime and my time and log fault 15 dec continue 17 dec ...get a ref as customer
***
Get it through 3 phases till 21st dec a sms from Samsung stating my service date is 22 dec. Sit at home and midday get notice ref canceled and new ref created 22nd ***.I get no sms for new service date and refilled of call center- Samsung sa say its 24th that don't suit me .
Why do Samsung sa play such games with customers?
Even Emmanuel was unhappy with service he got from Samsung sa and you for his cellphone .
You and Samsung sa need to step up your part if Samsung want to stay a high end seller in sa .... quality means jack ass with poor after sales service
Since u not available at call center, maybe you are willing to comment on hello Peter.
Why when I use airtime and my time and log fault 15 dec continue 17 dec ...get a ref as customer
***
Get it through 3 phases till 21st dec a sms from Samsung stating my service date is 22 dec. Sit at home and midday get notice ref canceled and new ref created 22nd ***.I get no sms for new service date and refilled of call center- Samsung sa say its 24th that don't suit me .
Why do Samsung sa play such games with customers?
Even Emmanuel was unhappy with service he got from Samsung sa and you for his cellphone .
You and Samsung sa need to step up your part if Samsung want to stay a high end seller in sa .... quality means jack ass with poor after sales service
WS
Werner S's updateReviewer Update
19 Jan 2022, 20:30After talking to 2 senior managers at Samsung. dishwasher were picked up on 28 December 2021 ...repaired and brought back 6 January 2022. It was in use from then and working well till tonight. 19 jan 2022 water coming out under machine again. Will contact Samsung and request another repair or hopefully replacement
WS
Werner S's update19 Jan 2022, 20:30
Reviewer Update
After talking to 2 senior managers at Samsung. dishwasher were picked up on 28 December 2021 ...repaired and brought back 6 January 2022. It was in use from then and working well till tonight. 19 jan 2022 water coming out under machine again. Will contact Samsung and request another repair or hopefully replacement