SAMSUNG DISHWASHER

It is such a pity that I now need to negative review Samsung on this platform because I really thought that they will satisfy me on my complain regarding my new dishwasher that I bought in January this year. The ref nr. for my complain is *** dated 30 April 2021. ***-***2 Since I received the dishwasher on15 January 2021 I found that the machine is very noisy when it is in the drain cycle. I first thought that it is just a normal noise so I left it and ignore it hoping that it will sort it out by itself as time goes by. Unfortunately no changes in the loud noise since then and in April 2021 I started to contact Samsung to explain the situation and requested that they must see to the problem and because it is still a new machine I would like an exchange rather than a repair but because it is out of the 7 days they prefer to sent a technician to asses the machine. The technician came and asses the machine and he decided to replace the pump although he could not find fault with the original pump. When he came back he replaces the pump that feels like 5min so quick the job was done but there was no difference in the loud noise. Problem still exist. Now if the drainage pump is not the problem what is the reason for this loud noise. The only thing I can think of is that this model is not a good quality model comparing to my previous Samsung dishwasher. The new machine is Model DW60M5070FS/FA. and I regret now that I bought this machine and we now have to listen to a noisy machine that is very frustrating. We normally run it overnight so that it is ready the next morning but now we cannot anymore and have to change it to daily run. I always believed in Samsung and all the other Samsung products in our house can proof that BUT now this creates a feeling of mistrust in Samsung products and after sales service that lead me to a point that I strongly consider to get rid of this machine, take my losses on this, how difficult it may be and to buy a dishwasher from another brand as soon as I can afford the change. In the meantime thanks to Samsung we are back to hand wash in front of the sink.