Samsung dishonest and not trustworthy

Samsung doesn't keep its promises and make it very difficult for us customers to receive the benefits that we are promised. I recently purchased the Samsung s23 ultra and I claimed for the earbuds by sending all the information on Samsung members, the ref no is ***Xl1KD, I received an email from Palesa Moepi I believe is one of Samsung employees saying that they have received any request and are still validating. It's almost 10 days now I haven't received any feedback and when I send emails they are not responding. Please don't promise things to us knowing exactly that you will not give it to us, we know that it's just a publicity stunt and lies.