UW
Ursula W
1 reviews | Active since Aug 2019
22 Jan 2021, 14:40
Samsung DISGUSTING SERVICE
I have never ever had such disgusting service from anyone as I have from Samsung. For a month now, they have not honor their deal in a free TV with a phone upgrade. I phoned in every week for over a month, everyone promised they would escalate the matter, I emailed complaints to 2 different email address I was given, but yet no-one ever came back to me. I was always a firm believer in Samsung but now, Im not so sure anymore. They have NO customer services.
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Replies (2)
Samsung South Africa's replyOfficial
22 Jan 2021, 14:44Good Day Ursula,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung ZA
NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung ZA
NM
Samsung South Africa's reply22 Jan 2021, 14:44
Official
Good Day Ursula,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung ZA
NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung ZA
NM
UW
Ursula W's updateReviewer Update
22 Jan 2021, 14:48Good Day
I upgraded in Dec. IMEI .
Sent proof of TV account paid up to date. (attached below again)
Yet you still deny me getting the FREE TV with the phone upgrade I had. ***)
I have phoned on numerous occasions asking for someone to phone me back to see what problem is, but no one, not even a supervisor like I asked for, calls me back.
I spoke to Saiph again this morning, but yet, still no joy.
Today Friday 21st Jan, Spoke to Zunaid, still no joy and surprise surprise, team leader not avail. They never are.
Today Friday 21st Jan, Spoke to Zunaid, still no joy and surprise surprise, team leader not avail. They never are.
I send emails on 21 Dec to verify, yet nothing.
I am taking this up with the ombudsman as I have never ever received such bad service ever and I was a full believer in Samsung, but now, not again.
As I've told the customer care before, the email used was ***
I don't often use it, that's why I use this one.
Pls, respond and honor your deal.
Ursula Wright
UW
Ursula W's update22 Jan 2021, 14:48
Reviewer Update
Good Day
I upgraded in Dec. IMEI .
Sent proof of TV account paid up to date. (attached below again)
Yet you still deny me getting the FREE TV with the phone upgrade I had. ***)
I have phoned on numerous occasions asking for someone to phone me back to see what problem is, but no one, not even a supervisor like I asked for, calls me back.
I spoke to Saiph again this morning, but yet, still no joy.
Today Friday 21st Jan, Spoke to Zunaid, still no joy and surprise surprise, team leader not avail. They never are.
Today Friday 21st Jan, Spoke to Zunaid, still no joy and surprise surprise, team leader not avail. They never are.
I send emails on 21 Dec to verify, yet nothing.
I am taking this up with the ombudsman as I have never ever received such bad service ever and I was a full believer in Samsung, but now, not again.
As I've told the customer care before, the email used was ***
I don't often use it, that's why I use this one.
Pls, respond and honor your deal.
Ursula Wright