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laracockin L

1 reviews | Active since Sept 2016

18 Jan 2023, 10:09

SAMSUNG DISGUSTING *******

I brought my Samsung 32 inch tv into Makro Strubensvalley branch as the screen had gone purple and only half a picture was showing. WE HAD NOT DROPPED OR CRACKED THE SCREEN! The tv was only bought last year in December. I was contacted yesterday by Makro Strubensvalley that the screen was in fact scratched and need repair to the amount of R4500. I declined for it to be fixed, however i was informed that i had to pay a "release fee" for my tv of R250. THAT IS OUTRAGEOUS, UNACCEPTABLE AND TOTALLY DISGUSTING!! HOW THE *** CAN THEY CHARGE ME TO GIVE ME MY TV BACK WHEN I REFUSED REPAIR. THIS IS DAY LIGHT *******! I WILL NEVER BUY A SAMSUNG TV AGAIN NOR BUY FROM MAKRO STRUBENSVALLEY.

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Replies (1)
Samsung South Africa
Samsung South Africa's reply18 Jan 2023, 10:10
Official
Good day, Lara,

Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused. 

We have noted your concerns and we are currently investigating the matter further. 

Your complaint has been assigned to our escalations department and we will be in contact with you. 

Kind Regards, 
Samsung ZA 
;^NP