Samsung disgusting nonexistent service

I contact Samsung Electronic Customer Care Service for the past 3 weeks starting 27 April 2024 on the WA Chat for assistance with my washing machine. I eventually got a response on 06 May 2024 from Thobeka, I was advised to clean the filter which I did. i went on the WA chat again requesting assistance no no response until today, this is utter disgusting service. I called Samsung on *** in the hope I will get assistance instead my number was taken, and I was advised I will get a callback, it's been 24 hours no callback or mail etc.... For such a world class company this is totally unacceptable. I don't know what is wrong with the machine and if it is covered under the warranty seems like this will never happen because of *********** staff that work with Samsung customers and ******ing up a companies legacy. I must now get someone to open it up and lose my warranty because of nonexistent service,

Samsung don't give warranties to customers or sell products if you can't deliver on your promises a stupid thing like returning a call to sort out a customers query....I'm utterly disgusted