1 reviews | Active since Mar 2013
SAMSUNG DISGUSTING CUSTOMER SERVICE
DISGUSTING CUSTOMER SERVICE!!! I GOT A TV AND SOUNDBAR from Makro. The SAMSUNG SOUNDBAR malfunctioned after a few months. I returned it. SAMSUNG fixed it. I collected it. It broke a SECOND time. Returned it. MAKRO told me if it is RETURNED A THIRD TIME, they will REFUND ME. They inspected it, said not broken. I collected it. It was NOT WORKING PROPERLY. I returned a THIRD TIME!!!! NOW THEY SAY THAT I MUST COLLECT IT, IT IS WORKING!!!!!!!!! Absolute *******!!!!!!
I TOOK A VIDEO OF IT NOT WORKING THE 3RD TIME! I SHOWED MAKRO! THEY AND SAMSUNG ARE USELESS!!
6 TRIPS BACK AND FORTH TO MAKRO 3 MONTHS OF NOT HAVING A WORKING SOUNDBAR 3 TIMES ITS BEEN TO BE FIXED (IN UNDER A YEAR!!!)
AND THEY WONT REFUND IT??????
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
^NM