MD
Mark D
1 reviews | Active since Feb 2017
17 Feb 2025, 14:30
Samsung disgraceful service
Upgraded our phone in November through Vodacom. With this we were promised a Samsung gift of headphone and watch.
Originally they came back and said there was no stock, in January we got word that stock had arrive but the arrogance of the responders when requesting updated information is so disgusting that we cannot get a fixed and definitive response.
What a disgrace of a company
Helpful (0)
Replies (3)0
Replies (3)
Samsung South Africa's replyOfficial
17 Feb 2025, 14:31Good day Mark
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns, and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^KK
Samsung South Africa's reply17 Feb 2025, 14:31
Official
Good day Mark
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns, and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^KK
MD
Mark D's updateReviewer Update
17 Feb 2025, 14:46It seems this is a common lie with Samsung. Plenty complaints about the same. We’ve heard all about escalations etc. all a bunch of lies
MD
Mark D's update17 Feb 2025, 14:46
Reviewer Update
It seems this is a common lie with Samsung. Plenty complaints about the same. We’ve heard all about escalations etc. all a bunch of lies
MD
Mark D's updateReviewer Update
21 Feb 2025, 05:19All sorred
MD
Mark D's update21 Feb 2025, 05:19
Reviewer Update
All sorred