DP
Dhaamin P
1 reviews | Active since Oct 2015
09 Apr 2023, 15:05
Samsung disgraceful customer service
I Pre ordered a s23 ultra that came with a tablet. First I was told that Samsung will no longer be supplying the 500gb version to other stores and I had to settle for the 256gb version.this was about the 1st of March. Since then I still have not received the tablet that was suppose to come with the device. I have logged numerous complaints via the Samsung email addresses *** and ***. The last email I had send was on the 1st of April and all I got was a response that my query is acknowledged. Today is the 9th of April. Almost 40 days since I logged a claim for the Samsung tablet that I am to receive with my s23. 40 DAYS
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Samsung South Africa's replyOfficial
10 Apr 2023, 07:53Good day Dhaamin
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
NM
Samsung South Africa's reply10 Apr 2023, 07:53
Official
Good day Dhaamin
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
NM