SAMSUNG DISASTER

On the 27.08.1016 we purchased a Samsung washing machine together with a Samsung fridge and a Samsung TV and sound bar totaling R81 500. Unfortunately the washing machine has given us endless problems and we are very unhappy with the machine and backup service. Thank goodness for Hirsch’s great salesman who has been most efficient and helpful.

The machine first broke down in July 2019. This cost us R650 call out fee just to be told that the motor and mother board had to be replaced, bearing in mind that the unit was only 3 years old, so apparently the mother board was out of warranty and we had to pay an additional R1 527.60. After being inconvenienced without a washing machine for a while the machine was eventually repaired.

Then 2019 went off with a bang when the unit decided to stop working. There was no power at all in the unit and a load of washing wash still inside. I was unable to open the machine as the technician who repaired it the last time did not place the release catch in a reachable position so we had to call out another technician from LG to open the machine. This only happened on the 3rd of January and this cost us a further R600. On the 6th of January Liptronics sent out their technician again, which I refused to pay for a call out fee again. The mother board had to be replaced AGAIN, the part took from the 6th to the 17th to arrive. Having a family of 6 people being without a washing machine is a huge inconvenience and for the price I paid for this machine in could have bought to other machines and had a spare. The mother board and motor were replaced. Much to my disgust after doing 5 small loads of washing the machine died once more!

This is unacceptable, I am very unhappy with the washing machine and the service; I am ready to dump it! If I do not get any satisfaction with the outcome soon I will be taking this matter further.

They have come back to me in what they think is a very generous offer and I think it’s ridiculous. I paid R16 500 for the washing machine and they will so kindly replace the faulty machine BUT I must pay R9 749.00. Needless to say I bought myself a Hiesense and will never recommend a Samsung washing machine to anyone.