JS
JOHN S

1 reviews | Active since Mar 2018

31 Jan 2020, 09:40

SAMSUNG DISAPPOINTS WITH NO REPAIR TO MY FRIDGE

BOUGHT A FRIDGE DOUBLE DOOR , MIRROR FINISH WITH WATER AND ICE DISPENSER FRO THE DOOR. I PURCHASED IT LATE 2010. I WAS TOLD IT WAS NEW TO THE MARKET WHEN I PURCHASED IT. 2 TIMES IN THE PAST IT HAS GIVEN PROBLEMS WHERE THE FIRST TIME IT WAS FIXED UNDER WARRANTY. SECOND TIME WAS AN EXPENSIVE REPAIR. DURING LATE DECEMBER 2019 THE FRIDGE COMPLETELY STOPPED WORKING. REPAIR TEAM FROM SAMSUNG CAME BY AND IDENTIFIED IT WAS THE MOTHERBOARD. APPROXIMATELY R1800 TO REPAIR. I GAVE THE GO AHEAD. A FEW DAYS LATER I WAS CONTACTED TO SAY THE FRIDGE WAS DISCONTINUED AND THAT THERE IS NO PART AVAILABLE. SAMSUNG LEFT IT AT THAT. NO OFFER TO GET THE PART OR ANY OTHER SERVICE ORIENTATED REPLY. AS A LOYAL SAMSUNG FAN ( WATCHES 6 X AIRCONDITIONERS FRIDGE WASHING MACHINE TUMBLE DRYER DISHWASHER ) I FEEL VERY MISTREATED

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Replies (1)
Samsung South Africa
Samsung South Africa's reply31 Jan 2020, 11:22
Official
 
Good day John S,
 
We have noted your concerns and your query has been escalated to our Voice of Customer team. We will provide you with a reference number shortly. 
  
A senior customer service executive will contact you with further advise on this matter. 
 
Regards, 
SamsungSA:^SN