IM
Ihlaam M
1 reviews | Active since Mar 2024
12 Mar 2024, 09:17
Samsung disappoints me !
All my appliances in my house is Samsung. I am currently sitting with a problem, my fridge and freezer is not working. I called and I was advised to switch on and off my appliance. Now I want someone to actually to come and fix the problem, which I don’t mind paying for since I’m out of warranty, I was told “there is a three day waiting period” now I have a fridge and freezer full of food which will now go off. I pleaded but still no further assistance!
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Samsung South Africa's replyOfficial
12 Mar 2024, 09:23Good day Ihlaam,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
^NM
Samsung South Africa's reply12 Mar 2024, 09:23
Official
Good day Ihlaam,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
^NM