lM
lauren M
1 reviews | Active since Jan 2019
05 Feb 2019, 06:53
SAMSUNG DISAPPOINTS CONSTANTLY
Called Samsung about my previous two complaints yesterday 04/02/2019 . Firstly why must i contact them ? Secondly was promised my phone yesterday by the guy Taff at Tygervalley Samsung. I called head office yesterday person answered was then put on hold for quite a while spoke to another agent who promised to investigate and did not get back to me. She did not get back to me.
In conjunction with the above before i called head office i called Samsung Tygervallley where the guy who assisted me also promised he would get back to me.
PATHETIC PATHETIC PATHETIC SERVICE SAMSUNG!
I WILL BE FORWARDING MY QUERIES TO THE OMBUDSMAN TODAY.
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Replies (2)0
Replies (2)
Samsung South Africa's replyOfficial
05 Feb 2019, 06:56Good day lauren M
We have noted your concerns and your query has been escalated to our Voice of Customer team. We will provide you with a reference number shortly.
A senior customer service executive will contact you with further advise on this matter.
A senior customer service executive will contact you with further advise on this matter.
Regards,
SamsungSA:^LP
SamsungSA:^LP
Samsung South Africa's reply05 Feb 2019, 06:56
Official
Good day lauren M
We have noted your concerns and your query has been escalated to our Voice of Customer team. We will provide you with a reference number shortly.
A senior customer service executive will contact you with further advise on this matter.
A senior customer service executive will contact you with further advise on this matter.
Regards,
SamsungSA:^LP
SamsungSA:^LP
Samsung South Africa's replyOfficial
05 Feb 2019, 07:03Good day lauren M
Herewith your reference number:
***
***
Regards,
SamsungSA:^LP
SamsungSA:^LP
Samsung South Africa's reply05 Feb 2019, 07:03
Official
Good day lauren M
Herewith your reference number:
***
***
Regards,
SamsungSA:^LP
SamsungSA:^LP