Samsung disappoints

<p>12 March 2017</p> <p>On or about early November 2016 I arranged with Samsung for a call out because of my faulty Samsung Soundbar and CE/ DVD player </p> <p>i paid the call out fee R450 on 7.11. 2016 ref 470720*592</p> <p>samsung technician visited my premises on 7.11.2016 at 12h07 , regrettably left no job card</p> <p>i called Samsung Rivonia rd on 31 January as the Soundbar had stopped working I was told to call the service Centre at ********** 205'and speak to Melanie</p> <p>i called on 2February and spoke to Melanie who said I was to speak Denisa who wasn't available and I asked the call be returned. No returned call</p> <p>I called again the same day and spoke to Denisa who said he would investigate the job and come back to me . Denisa never called back.</p> <p>i called again date unknown without success</p> <p>i called again on 9 March Denisa undertook again to talk to " my manager" and phone me back which he did. He said manager said I must pay for another call out. I rejected this and asked to speak to the manager a certain Mr Moti" . Denisa said the manger is not available and he would have the manger call me . Moti did not phone me back on the 9th or 10th March </p> <p>Such service is unacceptable . It is common cause and certainly according to the Consumer Protection Act that all services carry a reasonable warranty.</p> <p>certainly this is not the case with Samsung Service Rivonia rd </p> <p>I recommend Samsung resolve my above described issue urgently</p> <p> </p> <p> </p> <p> </p> <p> </p>