SAMSUNG DISAPPOINTMENT

After being loyal to Samsung my whole life I am finally ready to move to any other brand. I recently paid R7500 for a screen repair for my Samsung galaxy s20 ultra. I have taken the utmost care of this phone from the day I bought it. By doing nothing wrong how did my screen break? Are these phones not made to last so customers purchase newer models? The price of the screens are ridiculous and you should rather use cheaper materials to make the screens seeing as they don't last anyway. At least this way when we need to replace it, it doesn't cause such damage to our livelihoods. Do you realize the economic conditions of South africa when you charge so much for the repairs and services of your products? Do you realize we save up for years to buy the products and then we must spend more to repair them as well?

CUSTOMER CARE DEPARTMENT JUST SAYS OH WELL NOTHING THEY CAN DO.