SAMSUNG: DISAPPOINTED CUSOTMER SERVICE FEEDBACK AND FOLLOW UP

I am extremely disappointed in how my complaint Ref *** was handled by Samsung Customer services. I reported on 10 Jan 2023 and informed the lady on the line what the problem was and that it is not an electronic issue. She did take the photos vir the SMS visual connection and refer to a service provider. The service provider (Garsfontein Electronics) responded two later with the instruction of a call out fee to be paid etc. I phoned them and send the photos asking if they will be able to fix it as it is no use to pay close to R900+ call out fee just to be told within 2 minutes they can not fix it. informing them T phoned again customer service on 13 Jan 2023 and they referred to another service provider in Randburg. Once again I received a Whatsapp with invoice for call out fee and km of close to R1800. Once again I phoned and sent the photos just to be informed they can not fixed it. As i told all from the start it is not an electronic issue. Some one form Head Office (Hirsch's) phoned me informing me it can not be fixed as it is customer negligence and we are welcome to go to the Ombudsman. They will also send a letter. NO letter have been received up to date and no one from head office bother to really look into this. I really do suspect a factory fault as why will this inner lining get punctured with a plastic tray if there are not perhaps slip a bubble into the inner lining manufacturing at these places? Surely this is something to check out? We bought this fridge 4 yours ago and consider it still brand new. We invested in the Samsung Brand due to the name and good service. But now I have some doubts as we are walking into walls. Even the Hatfield service / customer centre just inform us they are not dealing with fridges. So who does and who can investigate this further? Hopefully some one from Samsung will respond on this as not even the email I send to the CEO via the Samsung website repsonded.