KM
Keith M

1 reviews | Active since Jun 2016

27 Jun 2016, 08:47

Samsung 'Dirty Dishes' Dishwasher

<p>I bought a top of the line Dishwasher from Samsung model DW60H9950FS. The after sales service has been terrible. Our most recent incident saw the dishwasher go on complete strike. It took the Samsung service centre more than a week to collect the dishwasher. If that was not bad enough, it was returned a month later last Thursday afternoon, NOT WORKING! (Service order ********** 218, Service centre number ********** 247</p> <p>During the very long wait, my wife was in constant contact with the service centre. She was very badly treated e.g. while asking to be tranfereed to the SC, the receprionist told her to hurry up and make a decision about wanting to hold or not. The service presentetive then added insult to injury by being very rude to my wife. </p> <p>The best result for me would be a refund so that we can by another brand. Sad, condiering that I have been a huge Samsung fan with mutiple Samsung applicances in my home.</p> <p> </p>

0
Replies (2)
Samsung South Africa
Samsung South Africa's reply27 Jun 2016, 09:49
Official

Hello Keith

We have noted your concern, thank you for bringing this matter to our attention.

We have referred this matter to our Voice of Customer division who will be in contact with you in this regard.
Our sincere apologies for any inconvenience you may have experienced in this regard

Your Reference number: ********** 378
Regards

KM
Keith M's update19 Aug 2016, 07:11
Reviewer Update

This is a very belated thanks to Samsung SA for a fantastic follow up. Their reponse compared to the service provider was 10 out of 10. They aranged a replacement unit and it was delivered in two days. Thumbs up Samsung SA. Sorry that I can't say the same for their service provider MM All Electronics in Fourways.