Samsung did not sort out my problem

Samsung's response to my complaint, was not to MY SATISFACTION like they stated in their report. Customer services did phone me in the second week of August. This was just to inform me that they apologise about the service, and they will look into it and take this matter further. I told them that I HAD to go and collect my own washing machine from Makro Alberton without Samsungs help. When I got home and removed the packaging, I realised that Makro gave me the wrong washing machine. The weekend of the18 July 2015, I went back to Makro and got my CORRECT machine del to me the next day. Samsung DID ABSOLUTELY NOTHING TO THIS COMPLAINT. I requested that they pay me my money back for the inconvenience caused when I had to go and wash my washing at the laundromat and the money it cost me to PHONE them due to them never getting back to me. They laughed and said they don't do that. So to put the record straight I RESOLVED THIS MYSELF.