JK
Jimmy K

1 reviews | Active since Oct 2015

31 Mar 2016, 14:23

SAMSUNG DID NOT GIVE ME MY FREE TRIP

During the month of December Samsung ran a campaign , whereby if you buy a Samsung product, you will get a free trip to any Protea destination up to the value of R4,000. I bought a Samsung fridge which qualified me for this offering, followed all necessary steps and administrative paper work and finally chose my holiday destination at the Umhlanga Rocks Protea Hotel. I went on and submitted by request to Buy and Get about 6 weeks ago.<br> <br> I have sent both Samsung and Buy and Get numerous emails and requests to attend to my email but I have not gotten a response, Samsung tells me to call Buy and Get, I call Buy and Get and they send me back again in full circle.<br> <br> I feel like Samsung misrepresented the public by this offering just to boost their sales and the company that runs this offering is just an *********** front of a company to waste our time and lie to us.<br> <br> Can Samsung please look into this matter and Buy and Get please get their act together and reply to my emails. This is serious brand reputational damage .<br> <br> I ALSO WANT MY FREE TRIP THAT I WAS PROMISED!!!!!<br> <br> Thanks and Kind regards<br> <br> Jimmy Kalombo<br> ***<br> [Email Removed]

0
Replies (3)
Samsung South Africa
Samsung South Africa's reply31 Mar 2016, 16:16
Official
Hello JamesKalomboIV,

We have noted your concern, thank you for bringing this matter to our attention.

We have referred this matter to our Complaints division who will be in contact with you in this regard.
Our sincere apologies for any inconvenience you may have experienced in this regard.

Herewith your reference number: ***

Kind Regards

Samsung SA
JK
Jimmy K's update03 May 2016, 14:30
Reviewer Update
Hi I posted my frustrations a month ago, to bot Samsung and Buy and Get. I have emailed Buy and Get directly asking and requsting them to process my trip, a month later ans still no reply?? I am extremely disgruntled and frustrated by the lack of communication from such a reputable brand such as Samsung, who use under hand marketing tactics to sell their products. This has just left a sour taste in my mouth
JK
Jimmy K's update03 May 2016, 14:30
Reviewer Update
Can somebody at Samsung please contact me to resolve this?