Samsung Did not give me my benefits with note 20 ultra

Good day Samsung

I'm disgusted. I purchased a note 20 Ultra 5G at an exhorbitant amount of money, and In respect to the benefits that come along with purchasing the device of South African Local MTN shop. I was allowed to claim for benefits from the Samsung app.

I have done so, I've uploaded my proof of purchase as required. Filled out all your fields and I read your terms and conditions of a 6 week waiting period. Which ive patiently waited. You have sent me a confirmation email to state that you have recieved my request and I should wait 6 weeks. I then contacted you after 10 weeks.

A consultant over the phone said they will escalate it. There has been no response or delivery of my parcel from then till now. I am at home everyday, and I've not recieved any calls whatsoever.

Please give me my benefit with immediate effect, as I'm now tired of waiting, and I also see that the benefits are now removed from the Samsung members application.

If this is the case please take back my note 20 ultra, and arrange a full reimbur*****t of my money.

Please escalate this, and have the correct department contact me, and avoid the run around. Please communicate the issue to the relevant person and let me have contact with one particular person please.

My cell phone number is: ***

Kind Regards Nicholas Sankar