VB
V B
1 reviews | Active since Jul 2020
31 Jul 2020, 12:15
SAMSUNG DEVOID OF ANY CUSTOMER SERVICE
It is 142days since I made payment for a motherboard for my glass top hob. The repair has been approved and my address is known BUT I CANNOT GET ANY ANSWER AS TO WHEN THIS REPAIR WILL BE DONE. I SEND NUMEROUS EMAILS - THEY ARE READ BUT JUST NO REPLY.
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Replies (2)
Samsung South Africa's replyOfficial
31 Jul 2020, 12:56 Good day,
We have noted your concerns and your query has been escalated to our Voice of Customer team.
We apologize for the inconvenience caused.
A senior customer service executive will contact you with further advice on this matter.
Regards,
SamsungSA:
SS
We have noted your concerns and your query has been escalated to our Voice of Customer team.
We apologize for the inconvenience caused.
A senior customer service executive will contact you with further advice on this matter.
Regards,
SamsungSA:
SS
Samsung South Africa's reply31 Jul 2020, 12:56
Official
Good day,
We have noted your concerns and your query has been escalated to our Voice of Customer team.
We apologize for the inconvenience caused.
A senior customer service executive will contact you with further advice on this matter.
Regards,
SamsungSA:
SS
We have noted your concerns and your query has been escalated to our Voice of Customer team.
We apologize for the inconvenience caused.
A senior customer service executive will contact you with further advice on this matter.
Regards,
SamsungSA:
SS
VB
V B's updateReviewer Update
31 Jul 2020, 16:41i have tried unsuccessfully to get an answer as to when this repair will be carried out. It is 142days since payment was made.
VB
V B's update31 Jul 2020, 16:41
Reviewer Update
i have tried unsuccessfully to get an answer as to when this repair will be carried out. It is 142days since payment was made.