1 reviews | Active since Apr 2019
Samsung Device Issue!!
Good Day, Nora
I sent you an email earlier today and I am reaching out regarding the ongoing issue with my Samsung device, despite following the steps outlined in your email dated 26th of March!!
Unfortunately, the problem persists, and I am still experiencing the error message with all apps and incoming and outgoing calls!!
I have contacted Samsung South Africa (Call Reference Number **********) and I have attached the relevant documents on email, including the Tax Invoice from the Repair Centre and a screenshot of the error message (highlighted in yellow). This error message reads, "isn't optimised for the latest version of Android. Screen touches may be delayed or not recognised."
Given the issue remains unresolved, I believe the most suitable solution would be to provide me with a new Samsung device!!
Please feel free to contact me on *** to discuss this further
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
^NM
I am experiencing significant inconvenience due to the ongoing issue with my device, which I heavily rely on for work purposes!!
The delay is negatively impacting my productivity and work performance!!
Regards,Ash
I am experiencing significant inconvenience due to the ongoing issue with my device, which I heavily rely on for work purposes!!
The delay is negatively impacting my productivity and work performance!!
Regards,Ash
Good Day
I am writing to bring to your attention the ongoing issue with the repair of my phone, which was taken to the Samsung Repair center for the 2nd time for assessment and further investigations on the 24th of April 2024.
It has now been a week since the phone was submitted, and I was assured that the process would not take more than a week. However, despite following up last week Thursday, 2nd of May, and being told by Technician Denolin that he needed just one more day to resolve the issue, there has been no progress.
Today, when I followed up, I was informed that Denolin is not at work and that nobody can provide me with an update on the status of my phone. Additionally, my temporary phone was ****** over the weekend.
Given the circumstances, I urgently require my phone today from the repair center.
I had to use my husband's phone to contact the Samsung Repair center and access my emails.
Regards,
Ash
Good Day
I am writing to bring to your attention the ongoing issue with the repair of my phone, which was taken to the Samsung Repair center for the 2nd time for assessment and further investigations on the 24th of April 2024.
It has now been a week since the phone was submitted, and I was assured that the process would not take more than a week. However, despite following up last week Thursday, 2nd of May, and being told by Technician Denolin that he needed just one more day to resolve the issue, there has been no progress.
Today, when I followed up, I was informed that Denolin is not at work and that nobody can provide me with an update on the status of my phone. Additionally, my temporary phone was ****** over the weekend.
Given the circumstances, I urgently require my phone today from the repair center.
I had to use my husband's phone to contact the Samsung Repair center and access my emails.
Regards,
Ash