1 reviews | Active since Nov 2024
Samsung delivered cancelled order
*Disappointing Experience with Samsung South Africa Online*
Rating: 1/5
I'm extremely dissatisfied with my recent experience with Samsung South Africa's online store. On November 11, I purchased a phone, but due to Floats' incorrect deduction of the full amount instead of installments, I promptly canceled the order.
*Issues Encountered:*
1. Floats' payment processing error 2. Delayed refund (exceeding promised 7-10 days) 3. Phone delivery despite cancellation confirmation 4. Poor communication and follow-up 5. Failure to collect phone as promised
*Timeline:*
- Nov 11: Order cancellation requested - Nov 11: Acknowledgment of cancellation with promised refund - Nov 18: Unexpected phone delivery - Nov 18: Contacted Samsung; assured phone collection would be arranged - Nov 21: Still no phone collection or refund
*Concerns:*
- Lack of coordination between Samsung and delivery company - Unreliable customer support (broken promises, no follow-up calls) - Unclear refund policy
*Impact:*
This experience has eroded my trust in Samsung. My mother, the intended recipient, is disappointed and will likely never purchase from Samsung again.
*Recommendations:*
1. Improve payment processing and cancellation procedures. 2. Enhance communication and follow-up with customers. 3. Streamline refund and phone collection processes.
*Conclusion:*
Samsung South Africa's online store failed to meet expectations. Until they address these issues, I would caution potential customers to exercise caution when making purchases.
*Update:* I will revise this review if Samsung resolves the issues promptly.
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns, and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns, and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM
Then she later said that collection and refund may take up to 14 days. How ? I'm already going to 14 days since I reported and requested a cancellation and refund. I am on 11 days already. You delivered a Parcels that was cancelled a week before. Whose negligence that the parcel was delivered?
Why now should I suffer and not get my money back just because you don't want to collect the parcel and I need my money now not later. Suffering because some business is holding your money because they are hoping that you will get tired of waiting and say you will continue with the product.
I am extremely fuming right now like now as I want to use money how do I ? How do I travel to and from work how to I buy what is not on the house? No please collect this order because this is unfair I was never negligent. On the Email I received from when I cancelled the order you said that the refund will take from 7-10 days but in 7 days you decided to deliver the phone. No!!!! Hell no Samsung.
To anyone willing to order online from Samsung be hesitant. Their customer service is bad ,negative. I can never refer anyone !!! They cannot be quick even when resolving matters of their own negligence a whole week of no follow up in the matter whereas they delivered a cancelled order
Then she later said that collection and refund may take up to 14 days. How ? I'm already going to 14 days since I reported and requested a cancellation and refund. I am on 11 days already. You delivered a Parcels that was cancelled a week before. Whose negligence that the parcel was delivered?
Why now should I suffer and not get my money back just because you don't want to collect the parcel and I need my money now not later. Suffering because some business is holding your money because they are hoping that you will get tired of waiting and say you will continue with the product.
I am extremely fuming right now like now as I want to use money how do I ? How do I travel to and from work how to I buy what is not on the house? No please collect this order because this is unfair I was never negligent. On the Email I received from when I cancelled the order you said that the refund will take from 7-10 days but in 7 days you decided to deliver the phone. No!!!! Hell no Samsung.
To anyone willing to order online from Samsung be hesitant. Their customer service is bad ,negative. I can never refer anyone !!! They cannot be quick even when resolving matters of their own negligence a whole week of no follow up in the matter whereas they delivered a cancelled order