KP
Karen P
1 reviews | Active since Jun 2019
17 May 2023, 10:33
Samsung delaying payment again 🤬🤬🤬
This is the second time Samsung is delaying payment for my trade in selphone. They have exactly the same lame excuse as the previous time. Samsung apologize for the delay in payment, the campaign has been such a success, that we run into a bit of a backlog. Don't make your problems my problems, we had a agreement on payment, there's is no terms and conditions on delaying payment. When a consultant phoned me last week, they said they will make a note, and make sure the money will be released on time.
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Replies (5)0
Replies (5)
Samsung South Africa's replyOfficial
17 May 2023, 10:34Good day Karen
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
;^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
;^NM
Samsung South Africa's reply17 May 2023, 10:34
Official
Good day Karen
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
;^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
;^NM
Samsung South Africa's replyOfficial
17 May 2023, 13:34Thank you for posting your comment
Your concerns have been duly noted
We have addressed your concerns in the order they were raised, and our Voice of Customer Advisor we'll be in contact with you.
Thank you for your patience and understanding.
Kind Regards,
SamsungZA
NM
Your concerns have been duly noted
We have addressed your concerns in the order they were raised, and our Voice of Customer Advisor we'll be in contact with you.
Thank you for your patience and understanding.
Kind Regards,
SamsungZA
NM
Samsung South Africa's reply17 May 2023, 13:34
Official
Thank you for posting your comment
Your concerns have been duly noted
We have addressed your concerns in the order they were raised, and our Voice of Customer Advisor we'll be in contact with you.
Thank you for your patience and understanding.
Kind Regards,
SamsungZA
NM
Your concerns have been duly noted
We have addressed your concerns in the order they were raised, and our Voice of Customer Advisor we'll be in contact with you.
Thank you for your patience and understanding.
Kind Regards,
SamsungZA
NM
KP
Karen P's updateReviewer Update
17 May 2023, 14:25I really hope so because your Advisor told me last week that there won't be another delay in my payment. But here we are.
KP
Karen P's update17 May 2023, 14:25
Reviewer Update
I really hope so because your Advisor told me last week that there won't be another delay in my payment. But here we are.
KP
Karen P's updateReviewer Update
18 May 2023, 10:42I haven't received any calls yet, can u please let me know what is going on, and why my money has not been paid it.
KP
Karen P's update18 May 2023, 10:42
Reviewer Update
I haven't received any calls yet, can u please let me know what is going on, and why my money has not been paid it.
KP
Karen P's updateReviewer Update
22 May 2023, 13:43Samsung totally failed me, what a struggle just to get my money, from the 17th Mei not 1 Samsung Advisor, have phoned me. I had to use my own airtime, I was lucky enough to get a refence number, and empty promises and more lies.
Samsung say , they did release the money to Regener8 group, Regener8 group on recording said , Samsung did not release the money yet. How is this even possible, how is this allowed. That companies just lie, and don't take responsibility. When is this going to stop...
Samsung say , they did release the money to Regener8 group, Regener8 group on recording said , Samsung did not release the money yet. How is this even possible, how is this allowed. That companies just lie, and don't take responsibility. When is this going to stop...
KP
Karen P's update22 May 2023, 13:43
Reviewer Update
Samsung totally failed me, what a struggle just to get my money, from the 17th Mei not 1 Samsung Advisor, have phoned me. I had to use my own airtime, I was lucky enough to get a refence number, and empty promises and more lies.
Samsung say , they did release the money to Regener8 group, Regener8 group on recording said , Samsung did not release the money yet. How is this even possible, how is this allowed. That companies just lie, and don't take responsibility. When is this going to stop...
Samsung say , they did release the money to Regener8 group, Regener8 group on recording said , Samsung did not release the money yet. How is this even possible, how is this allowed. That companies just lie, and don't take responsibility. When is this going to stop...