Samsung Delaying Crucial part for Fridge

My Sumsung fridge broke on the 8th of March (this is the second time in 7 months, and please note I bought it brand new in 2013), I contacted "Fixitt - Appliance and Fridge Repairs ". They came out and said its my compressor. I gave them the go-ahead and they replaced it. R2700 later and it still did not work. Fixitt came back the following week, took my fridge in for "observation". It took them 3 weeks to figure out what the real problem was (or so they say). They then ordered the faulty part form Samsung in the last week of March. To this day they are still waiting for the part form Samsung and I am still waiting for my fridge. Apparently Samsung is the only supplier that take that long even though the part is available and only coming from Johannesburg. Every time I phone Fixitt, I am informed by Zahir from Fixitt that Samsung is delaying it again.

I have decided to take matters into my own hand now. This is unacceptable that they cant even deliver a simple part on/in time for a fridge that seems to be prone to breakages. Didn't they ever hear of DHL or RAM courier services? I always loved Samsung but they are slowly but surely loosing me as a loyal customer.