DS
Devina S
1 reviews | Active since Jan 2012
15 Aug 2024, 12:27
Samsung defective products and repairs
@SamsungSA Dear Samsung. I will never buy another phone again. 2 zflips screen disintegrated.one fixed under warranty and the other was 9750.00 to repair in Feb 24. You're flippant letter telling me to go to ombudsman shows your service to loyal customers! I paid 9750.
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Replies (2)
Samsung South Africa's replyOfficial
15 Aug 2024, 12:59Good day, Devina
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NP
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NP
Samsung South Africa's reply15 Aug 2024, 12:59
Official
Good day, Devina
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NP
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NP
DS
Devina S's updateReviewer Update
19 Aug 2024, 13:46Yes no assistance from samsung! Thank you very much!!!
DS
Devina S's update19 Aug 2024, 13:46
Reviewer Update
Yes no assistance from samsung! Thank you very much!!!