Samsung December nightmare

<p>In November we had lighting damage whereas our tv was one of the damaged items. Almost every electronic in our house is samsung brand but I am considering strongly to change. </p> <p>1 December 2016 my fiancé bought a new 60" samsung UHD tv online. He went to collect it on 2 December. It was set up during the weekend but we never really got to test it because we went away that weekend, nevertheless during the week we tried to set up our consoles and dstv decoder and the hdmi box could not read any or just one at a time, sometimes. I reported it on the 9th December directly with samsung, they tried to assist over the phone to reset but it still did not work.</p> <p> </p> <p>Samsung then reported it to be asssed inhouse but the field agents in our area (vaal triangle) declinded the job due to the fact that it was within 14 days and said it needs to be exchanged. Please take note samsung almost never follwed up with us and I had to phone to find out what s going on and why is no one pitching up when expected.</p> <p> </p> <p>Then samsung said they will send their own technicians out and gave me a date, I made arrangements and once again no one came. I phoned again to find out what and where then we were promised they will definitely call me out the following Tuesday. Once again no one came, when I phoned again they said there is no technicians that comes out to our area (Sasolburg) they only go to Vereeniging ( that is not even a full 30 min away from us). The job was declined again without us knowing and without anyone informing us.</p> <p> </p> <p>Again I had to phone and find out what was going on and why is nobody keeping us updated and why do I need to keep on phoneing to get answers, by this time I got really frustated. Then samsung said they are going to put trough a request for the unit to be exchanged this too took time and alot of following up. Eventually I got through to a guy with the name of Nathi that works in the exchange department and because I am not getting any progress or answers I started talking loud and Nathi after all I went through following up and already struggling with them decided to drop the phone in my ear because I demanded not to hold for once and told him he can phone me back. This was already 23 December. Nathi phoned me back after a while and said that the request is still pending they will phone me back the next week to get my address for delivery.</p> <p> </p> <p>Thursday 29 December another guy from the exchange dep. phoned to get our address and said the delivery department will phone us to make arrangements and told hi. It needs to be the following week for them to deliver because we are at home. On Wednesday 4 January I phoned to follow up again and left a message with a lady for Nathi or the other guy to phone me back to update me on the progress, not one of them were at work and apparantly there are only two guys handling the exchange department at samsung And nobody else could assist. Today 5 January 2017 I phoned again because nobody is updating me or phoning me back I got to speak to my dear friend Nathi again.</p> <p> </p> <p>I asked what is going on and he responded he will find out and "phone me back" after a view hours a guy named Alfred phoned me to inform me Delivery will be on Monday 9 January. I asked him why only on Monday because we specifically asked for this week while we are still at home, he rep**** that he only received the invoice today( today 5 December and they phoned as last week already to confirm address). I asked him to find out if it cannot be done on Friday ( tomorrow) and he said he will find out, please note he was friendly. </p> <p> </p> <p>I then phoned Nathi again and asked why was the invoice only sent today and not last week and he rep**** he cannot answer for the other guy because we spoke to him, I said I spoke to him (Nathi) from the start and that he must not shift blame and while I was busy talking to him I took the chance asking him why does he think it is a good idea to drop the phone in my ear the first time we spoke and this after all the frustration I already went trough with samsung and the fact that the TV we bought is not even a cheap tv but yet we are treated as if it is? He rep**** I shouted at him........ </p> <p> </p> <p>Dear Samsung, please get more competent employees or improve service training if that is the reply I get to justify them to drop calls in your customers ears.</p> <p> </p> <p>Anyway altime experience was and still is a nightmare and this before a supposedly festive time...... oh Alfred phoned back they cannot deliver on Friday because the cost is too high for Samsung. Thank you Samsung for paying my phone bill following up when you were suppose to, but still the cost is too high for you?</p> <p> </p> <p> </p> <p>Frustated client</p>